Terms of Service

1. Account & Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to open a VolkNode account. You are responsible for keeping your login credentials secure and for all activity conducted on your servers. Accounts are personal and may not be shared or resold without prior written agreement.

2. Services

VolkNode provides Virtual Private Server (VPS) hosting, including the option to run outbound SMTP on port 25. We target 99.9% network uptime monthly. Scheduled maintenance, upstream provider outages, and events outside our control are not credited unless stated in a separate SLA agreement.

3. Acceptable Use

You may not use our services for, or to facilitate:

• Unsolicited bulk email (spam), phishing, or deceptive mailing campaigns.
• Distributing malware, ransomware, botnets, or stalkerware.
• Hosting or transmitting content that is illegal where you reside, where the server is located, or where the recipient is located — including child sexual abuse material, incitement to violence, or terrorist content.
• Launching DDoS or other denial-of-service attacks against any third party.
• Circumventing billing, stealing resources, or attempting to access our internal systems.
• Cryptocurrency mining on shared-CPU plans (dedicated-CPU plans are permitted).

Violations may result in service suspension with or without notice. We cooperate with legitimate legal requests and may terminate accounts that place us at legal risk.

4. SMTP & Deliverability

Port 25 outbound is open by default. You remain responsible for your own sender reputation: valid SPF, DKIM, and DMARC records, opt-in lists, functional unsubscribe links, and prompt bounce handling. We may temporarily throttle or block SMTP from a server that triggers spam-trap hits, blacklist listings, or a high complaint rate, at our discretion.

5. Billing

Services are prepaid. Payment methods supported include credit/debit card, bKash/Nagad (via aamarPay), and cryptocurrency (via Plisio). Wallet credits are in USD and do not expire while your account is active. We may change prices with 14 days' notice; existing paid billing cycles remain at the old price until renewal.

6. Renewal & Expiry

You will receive renewal reminders by email 7 days, 3 days, and 24 hours before a service expires. Services that pass their expiry date without renewal may be suspended for a short grace period and then terminated. Data on a terminated server is not recoverable. If you enable auto-prolong, renewal is billed to your wallet automatically.

7. Refunds

Refund eligibility and process are described in our Refund Policy.

8. Data & Backups

You are responsible for your own backups. Unless you subscribe to a backup add-on, we do not retain backups of your server data. On account closure or termination we delete all personally identifying data within 30 days, except where law requires us to retain specific records (e.g., invoices for tax purposes).

9. Limitation of Liability

To the maximum extent permitted by law, VolkNode's total liability to you for any claim arising out of or relating to these Terms or the services is limited to the amount you paid us for the service in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or business interruption.

10. Changes

We may update these Terms. Material changes will be announced via email and a dashboard banner at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Bangladesh unless another jurisdiction is specified in a signed agreement. Disputes first go through good-faith negotiation before escalation.